Terms and Conditions

/Terms and Conditions
Terms and Conditions2017-09-09T06:21:15+12:00

Welcome to the website of Osmosis Skincare New Zealand. The site is owned and operated by Osmosis Skincare New Zealand. We hope you will find our site informative and useful. The following terms of use apply to all access to and use of this site and by continuing to use this site, you agree to the amended Terms and Conditions.  Please read our Terms and Conditions carefully before using this site. Osmosis Skincare New Zealand LTD, will be referred to hereafter as Osmosis.


All content found on www.osmosisskin.co.nz is owned by Osmosis. No content, images or coding may be copied, downloaded, reposted, redistributed or altered without the express written permission from Osmosis. We require prior approval for any use of our trademark, logos or images. If you wish to make a request please send this to info@osmosisskin.co.nz and we will review it as soon as possible. Such use constitutes a direct violation of our international trademark and copyright rights, and may result in legal action. Content we post on our Facebook and/or Instagram may be shared without prior consent, but must not be altered in any way. If you are using any Osmosis images from Facebook or Instagram, please respect the creativity and photo credit Osmosis.


While Osmosis has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. Osmosis only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Osmosis may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact Osmosis either by phone on 0800 676 674 or email info@osmosisskin.co.nz

To the extent permitted by law:

All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. Osmosis will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.


This site and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.

Intellectual Property rights. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Osmosis (or the relevant content supplier). Osmosis is the exclusive owner of all rights in the compilation, design and layout of this site.


We highly recommend before using any products in the Osmosis ranges that you seek professional advice for specific skin concerns. Advice and information provided throughout our site is to be used in a general nature and does not replace professional advice. We take no responsibility for any loss or damage from its use.


To place wholesale orders and access some features of this site, you must register an account with us. To register your interest in registering an account please contact danielle@osmosisskin.co.nz or fill in our Become a Stockist form link here. By creating an account you agree that you will keep information such as your account details and passwords confidential. Account owners take full responsibility for all activity that occurs under that account. If you become aware of any loss to your account such as username, password or you believe there has been unauthorized access to your account, please contact us immediately. We reserve the right to cancel or change the details of your account at any time.


All prices are quoted in New Zealand Dollars (NZD) on the website and in any other correspondence. All prices and availability of the products listed on the site are subject to change without notice.


Osmosis will not ship any goods ordered until payment has been received in full.


Osmosis recommends that consumers have a skin analysis at their local clinic/spa link here to find stockist performed by a qualified skin specialist who will prescribe the correct Osmosis products and protocol before purchasing any Osmosis products. By purchasing any of the products listed on the Osmosis site consumers understand the usage of these products is done so at their discretion. Please refer to our Skin Condition Recommendations link here to skin conditions.

If you are not happy with a product you have purchased, please notify the stockist you purchased your products from, or if it was online with us call our head office with the details of the problem within 14 days of receiving the product, and we will arrange a credit, refund or replacement. Proof of purchase and return of the product is required in order to receive a credit, refund or replacement. We have 100% guaranteed results of our products, but please note that any products returned half-full will not qualify for a replacement or refund. You are responsible for any shipping costs incurred when sending items back to Osmosis.

All returns products for items brought online must be returned to

Osmosis Skincare New Zealand
PO Box 69062
Auckland 0645
New Zealand


Osmosis is a prescription range therefore it is always important to use the products as directed on the label and advised by your skin specialist. In the unlikely event your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and contact either the clinic you brought your goods from or our head office on 0800 676 6747. If we identify the products described have caused a skin reaction, we will exchange the item for a product better suited, create a credit or provide you with a full refund. Reaction returns must be reported within 14 days of purchase and must not be more than 20% used.


Once an order has been placed and paid for there is no cancellation on the purchase order.


Please see our Shipping Policy here


Please see our Privacy Policy here


If you have any enquiries regarding the Terms and Conditions of our site, please contact us by either phone 0800 676 6747 or emailing info@osmosisskin.co.nz.

Orders orders@osmosisskin.co.nz

General Enquiries info@osmosisskin.co.nz

Please call 0800 OSMOSIS (0800 676 6747) – a free call from anywhere in New Zealand during business hours or (09) 8383 229. Our office is open 9.00 am – 4.00 pm Monday – Friday.


Osmosis reserves the right to modify this policy at any time, without prior notice. The most recent policy in effect will be posted on this site.

Thanks in advance for your consideration – beautiful skin starts within. Shine bright!